Refund Policy

1. General Policy

Payments are generally non-refundable once a slot is confirmed, as administrative processing and training resource allocation begin immediately.

2. When Refunds May Be Considered

• Duplicate or verified excess payment.
• Official cancellation of the training by EORAAPI without available reschedule option.
• Other exceptional cases approved by management, subject to verification.

3. Participant-Initiated Cancellations

If a participant cancels, refund eligibility depends on review of the request, timing, and costs already incurred. Approved cases may be offered as partial refund, reschedule, or training credit.

4. Transfer or Reschedule

Where possible, EORAAPI may allow transfer to another schedule or replacement participant under the same training batch, subject to prior approval.

5. Refund Processing Time

Approved refunds are processed within a reasonable period, usually 7-30 business days depending on payment method and verification requirements.

6. How to Request a Refund

Submit your request through official support channels with your full name, contact details, proof of payment, and reason for request.

Email: [email protected]

7. Policy Updates

EORAAPI may revise this Refund Policy as needed. Updates are effective once published on this page.